Repairing your car

Filing your auto claim

At Grinnell Mutual, we know your time is valuable, and that dealing with a damaged car can be inconvenient. That’s why we’re introducing new tools for filing auto claims that are easy and get you back on the road as soon as possible.

Filing your auto claim directly with our Claims team is the fastest route to resolution.

Report a claim Email our claims team Call our Claims Call Center

When you report your auto claim directly to us, we will ask a series of specific questions, allowing us to identify early on whether your vehicle is repairable or a total loss. This streamlines the process by allowing us to assign it to the appropriate adjuster from the outset. Email claims@grinnellmutual.com or call us at 877-467-2252.

REPAIRING YOUR CAR

If your car is repairable, we also offer two tools that can help get repairs moving simply and quickly at the auto repair shop of your choice.

1. EASY ESTIMATE LINK

Once your auto claim is filed, your adjuster will text or email you a link to photo-based estimating tool, which lets you point and shoot, and then submit pictures of your car.

All you’ll need to do is click the link for instructions that will walk you through taking and sending the needed photos. There’s no app to download and no unnecessary trips to body shops to gather estimates!

Once we receive the photos, our physical damage appraisers review them, write an estimate, and send you a copy of the estimate for you to take to the shop of your choice. If the shop finds that your car needs additional repairs beyond the estimate, we’ll work directly with them to keep the repair process moving.

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2. MITCHELL CONNECT

If your vehicle is repairable, and the shop of your choice has Internet access, we can work directly with them to get an estimate, another way of saving you the inconvenience of shopping around for estimates.

These tools allow you to deal with the inconveniences of a damaged car with a minimum of fuss and time and allow us to offer a fast and easy claims resolution.

Report a claim