Report a Claim
For when things don't go according to plan.
What information do I need to file my claim?
When you report your claim, please include the following:
- Your contact and policy information (name, phone, email address, physical address, policy number)
- What happened?
- When did it happen?
- Who was involved?
- Were there any injuries?
- What property was damaged? (e.g., vehicles, buildings, etc.)
When you report your auto claim directly to us, we'll ask a series of questions to determine whether your vehicle is repairable or a total loss. This streamlines the process by allowing us to assign it to the appropriate adjuster right from the beginning.
Personal policies
If it's an auto claim:
- Make sure no one is injured and that 911 has been alerted.
- Once you’re in a safe place, exchange information with others involved in the accident. Never discuss responsibility for the accident unless you’re speaking with law enforcement.
- Record the facts: Date, time, and location of the accident; names, addresses, and telephone numbers of anyone involved, including witnesses; and descriptions and license numbers of other vehicles involved.
- Call 877-467-2252 or file online.
- Glass claims are handled separately by Safelite AutoGlass.
If it's another type of personal policy:
Business policies
- After you’ve experienced a business loss, document the incident as best you can, ideally with photos, receipts, and documents related to emergency repairs.
- If one of your employees has been injured on the job, you’ll want to report a workers’ compensation claim immediately, including your state’s First Report of Injury form.
- Contact law enforcement and emergency services if warranted — it’s better to be safe than sorry.